One of the fastest-growing fields in the online job market is work-from-home chat support jobs.
What makes this niche even more appealing is the high salary potential, with many roles in Australia offering up to $70,000 per year—completely remote!
If you’re looking for high-paying jobs in Australia, especially those that don’t require a degree, and allow you to earn from the comfort of your home, this guide is just for you.
Why Chat Support Jobs Are in High Demand in Australia
With the rise of eCommerce, online banking, digital health services, and tech startups, companies in Australia are increasingly relying on 24/7 customer service to maintain a competitive edge.
Instead of traditional call centers, many businesses are turning to live chat support agents to provide faster, more efficient service.
Key industries hiring chat support agents:
- Finance & Insurance
- eCommerce & Retail
- Information Technology
- Healthcare & Telemedicine
- Education & Online Learning Platforms
These sectors are known;
- “Online banking support jobs”
- “Work from home tech support”
- “Remote customer service positions”
- “Virtual assistant healthcare jobs”
What Does a Chat Support Agent Do?
A chat support representative is responsible for helping customers through live chat, social media, or website chatbots. Responsibilities typically include:
- Responding to customer queries in real-time
- Troubleshooting basic product or service issues
- Escalating complex issues to higher-level support
- Providing product recommendations
- Updating customer records
Unlike phone support, chat support allows agents to handle multiple customers at once, making it more efficient and scalable—which is why companies are willing to pay top dollar for skilled chat agents.
How Much Can You Earn?
According to recent job listings and market reports, the average salary for full-time remote chat support roles in Australia ranges from AUD $55,000 to $70,000 annually. Some specialized sectors (like fintech or cybersecurity) may offer even higher salaries.
Salary Breakdown:
| Job Title | Industry | Salary Range (AUD/Year) |
|---|---|---|
| Customer Chat Support Agent | eCommerce | $55,000 – $65,000 |
| Technical Support Specialist | IT & Software | $60,000 – $75,000 |
| Financial Support Assistant | Online Banking | $65,000 – $80,000 |
| Healthcare Chat Agent | Telemedicine | $58,000 – $72,000 |
Top Skills Employers Are Looking For
To land a high-paying chat support job, you’ll need more than just typing skills. Employers are looking for:
- Excellent Written English: Grammar and tone matter.
- Typing Speed: At least 40–60 WPM.
- Tech Savviness: Ability to navigate CRMs, help desk tools, and live chat platforms like Zendesk, Intercom, or Freshchat.
- Problem-Solving Skills: The faster you resolve issues, the better.
- Multitasking Abilities: Handling 2–3 chats at once is common.
Where to Find $70K/yr Chat Support Jobs in Australia
Here are the top platforms where companies post remote chat support jobs that pay well:
1. Seek Australia
A trusted job board with filters for remote work and customer service roles.
2. LinkedIn Jobs
Set alerts for “Remote Chat Support Australia” to get real-time updates.
3. Indeed Australia
Search for “Work from Home Support Jobs” and filter by salary and remote status.
4. Remote OK & We Work Remotely
Ideal for international companies hiring Aussies to work remotely.
5. Company Career Pages
Look at big hiring brands like:
- Canva
- Atlassian
- Telstra
- Commonwealth Bank
- Amazon Australia
Work-From-Home Setup Requirements
Before you apply, ensure your home office meets the minimum technical requirements:
- High-speed internet (at least 25 Mbps)
- Noise-canceling headset
- Updated laptop or desktop
- Quiet workspace
- Access to communication tools (Slack, Zoom, Microsoft Teams)
How to Stand Out in Your Application
To increase your chances of landing a $70K chat support job, follow these tips:
Create a Tailored Resume
Highlight:
- Remote work experience
- Tools you’ve used (e.g., Zendesk, HubSpot)
- Fast typing speed
- Languages spoken (bilingual agents are in high demand)
Write a Strong Cover Letter
Focus on your ability to:
- Communicate clearly
- Provide excellent customer service
- Adapt quickly to remote workflows
Get Certified
Consider free or low-cost certifications:
- Customer Service Certification – Coursera or HubSpot
- Live Chat Support Training – Udemy
- Typing Speed Tests – Typing.com or Ratatype
Who Is This Job Perfect For?
These roles are ideal for:
- Stay-at-home parents
- Freelancers looking for stable income
- Students or recent graduates
- Digital nomads
- Career changers looking for remote flexibility
Best of all, no degree is required for most chat support jobs. What matters most is your communication skills, responsiveness, and reliability.
Is It Legit & Safe?
Yes! Reputable companies in Australia are hiring real people for these roles. Just make sure to avoid scams by:
- Never paying to apply
- Researching the company
- Avoiding vague job offers
- Using trusted job boards
Always verify job descriptions and never share sensitive information up front.
Tax Tips for Remote Workers in Australia
If you’re earning income from home, remember:
- Keep records of your home office expenses
- Learn about remote work tax deductions
- Consult a certified tax advisor to maximize your returns
- “Remote work tax deductions Australia”
- “How to claim home office expenses”
- “Self-employed tax tips Australia”
Final Thoughts: Secure Your $70,000/yr Remote Job Today
The demand for remote chat support agents in Australia is growing fast. With salaries reaching $70,000 per year, these jobs offer financial stability, work-life balance, and career growth from the comfort of your home.
Whether you’re new to the workforce or looking for a flexible career path, becoming a remote chat support agent could be your ticket to success.
Quick Recap
| Feature | Details |
|---|---|
| Salary Range | $55,000 – $70,000/year |
| Requirement | No degree, strong communication |
| Tools Needed | Laptop, internet, headset |
| Industries Hiring | Finance, eCommerce, IT, Healthcare |
| Where to Apply | Seek, LinkedIn, Remote OK, Company Sites |